Customers are eligible for emergency hardship funds, up to a maximum grant of $300 to customers who have had a disconnection notice or had their service disconnected.
- A customer must have a gross household income at or below 200% of the federal poverty guideline (which is $55,500 for a family of four). The home must be individually metered, and the active account must be in the name of an adult resident in the household.
- Must first apply for the HEAP program
- Must have made a 鈥済ood-faith payment鈥� in the last 90 days.
Documentation needed:
- Copy of most recent electric bill
- List of all household members鈥� birth dates and Social Security numbers
- Proof of income for at least the last 30 days
- Proof of all First Energy payments made in the last 90 days
- Proof of application to HEAP program
- Apply by contacting your local . In Cuyahoga County, that鈥檚 or
FirstEnergy does offer several additional benefits for people with family members who are active-duty military or who use electrically operated life-sustaining equipment in their home. Call 1-800-589-3101 for more details.